Meet তড়িৎবন্ধু: Bangladesh’s First Bangla Conversational Agent for Electricity Services
Introducing our groundbreaking conversational agent, তড়িৎবন্ধু, meticulously designed from scratch to revolutionize customer interaction for electricity-related service providers in Bangladesh. As the first of its kind, this innovative agent is capable of engaging in fluent Bangla conversations, addressing the unique needs of Bangla-speaking users with remarkable accuracy and cultural relevance. Operating seamlessly in both text and voice modes, তড়িৎবন্ধু offers versatile communication options to suit diverse user preferences, ensuring accessibility and convenience for all. This project addresses a critical challenge in conversational agent development: user understanding. We conducted a comprehensive human-computer interaction (HCI) oriented user study to inform the agent’s design, gathering valuable insights to enhance usability and effectiveness. A standout feature of তড়িৎবন্ধু is its ability to understand and respond to user emotions, ensuring a personalized and empathetic communication experience that significantly enhances customer satisfaction. Our development process included the creation of an extensive Bangla multi-turn conversational dataset, which enables the agent to handle complex, multi-step interactions with ease and efficiency. By leveraging advanced natural language processing and machine learning technologies, তড়িৎবন্ধু sets a new standard for conversational agents in Bangladesh. This pioneering solution not only showcases our commitment to technological innovation but also highlights our dedication to improving service delivery and customer engagement in the Bangla language. Through this initiative, we aim to provide an unparalleled user experience, ultimately transforming how electricity-related services are delivered and managed in Bangladesh.